The Alberta standards ask type A homes, type B homes and supportive living accommodations to hear from residents about their meals on a regular cycle, not only when something goes wrong. This service puts both recurring provisions on a schedule, runs them with your team and leaves a written record behind.
- Type A, type B and supportive living all ask for residents’ opinions on meals, fluids and snacks, and a consultation on the times they are provided, each at least every six months.
- You receive the questions, a plan for collecting answers, a summary of what residents said and an action log linking it to menu changes.
- Priced from $600 a year, scaled to the size of your home.
What the standards ask
Two recurring provisions apply. Residents’ opinions about meals, fluids and snacks are collected at least every six months and considered in menu development, and residents are consulted at least every six months about the times of day at which meals, fluids and snacks are provided, with the operator considering and responding to what they say. They sit at standard 13 for type A homes and standard 14 for type B homes and supportive living accommodations.
Neither is about approving the menu; the cycle-length guide explains what the six-month intervals do and do not cover, and the resident consultation guide sets out what each duty asks and what evidence shows it.
What you receive
- A short, large-print questionnaire on taste, choice, temperature and meal times, on paper or as a link and QR code.
- An agenda for the meal-time consultation, for a residents’ or food committee meeting.
- A written summary of the answers, by dining room if you have more than one.
- An action log that ties what residents asked for to changes in the menu or service.
- Reminders when the next six-month round is due.
This is the resident consultation support listed on the pricing page, from $600 a year by home size.
How residents’ privacy is handled
The questionnaire asks no names, room numbers or health information, and the summary reports groups, never individuals. If a written answer names a resident, it is removed before anything is stored.
Common questions
What do residents fill in?
A short large-print questionnaire on taste, choice, temperature and meal times, on paper or through a link or QR code. It asks no names, room numbers or health information.
Does a residents’ council meeting count as the consultation?
It can be the setting for it. What matters is that residents are consulted about when meals, fluids and snacks are provided, that the home considers and responds to what they say, and that it is written down.
What does it cost?
From $600 a year, priced by the size of your home because the work scales with residents. The exact figure is confirmed on a short call.
This service helps a home ask, record and act on resident feedback. It does not establish that a home meets any standard, and it does not replace the operator’s own duty to consult residents. Requirements differ by licence class; confirm yours before relying on this page.