Terms of Service

1. Introduction

NutraPlanner is a nutrition planning platform for healthcare practitioners (dietitians, nutritionists) and individuals. By accessing or using the service, you agree to be bound by these Terms, by our Privacy Policy, and — if you are a practitioner managing client health information — by our Data Processing Agreement (incorporated by reference into these Terms). If you disagree with any part of these Terms, you may not use the service.

2. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. If you suspect unauthorised access, notify us immediately at hello@nutraplanner.com.

3. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the service or its infrastructure
• Scrape, crawl, or extract data from the service by automated means without permission
• Upload content that is harmful, fraudulent, or infringes on the rights of others

4. Client Data (Practitioners)

If you use NutraPlanner as a practitioner, you may enter health-related information on behalf of your clients, including medical history, dietary information, body measurements, allergens, and clinical notes. Under provincial health-information legislation, this information is held by you in the capacity of custodian or controller; NutraPlanner acts as your information manager / processor and stores the data on your behalf in accordance with your instructions and our Privacy Policy.

You are responsible for: (a) obtaining all consents required by applicable law from your clients before entering their information; (b) determining the lawful basis for processing under the privacy legislation applicable in your province; and (c) responding to your clients' access, correction, and deletion requests. NutraPlanner will assist on reasonable request.

A Data Processing Agreement (DPA) describing our respective obligations is incorporated by reference into these Terms. The current DPA is published at /policies/dpa; you may also request a copy by emailing sam@nutraplanner.com. NutraPlanner does not access, review, sell, share, or use client health information for purposes other than providing the service to you.

5. Recipes and User Content

The service includes a library of recipes sourced from open datasets and processed to fit our nutrition database. These recipes are provided as-is for planning purposes and should not be treated as medical advice.

If you create custom recipes, photos, comments, or other content on the service ("User Content"), you retain all ownership rights in that content. By submitting User Content to the service, you grant NutraPlanner a worldwide, non-exclusive, royalty-free, sublicensable (solely to our subprocessors as listed in our Privacy Policy) license to host, store, reproduce, transmit, adapt for technical formatting, and display that User Content, solely for the purpose of operating, providing, and improving the service for you. This license terminates when you delete the User Content or your account, except where we are required to retain a copy in backups (subject to the retention schedule in our Privacy Policy) or by law. We do not use User Content for advertising, do not sell or sublicense it to third parties for their independent use, and do not use User Content to train machine-learning models without your explicit consent.

6. Subscriptions, Billing, and Cancellation

Some features are available only on paid subscription tiers. Pricing, feature limits, and billing terms are described on the subscription page within the application. Payments are processed by Stripe; we do not receive or store full payment-card details.

Subscriptions renew automatically on a monthly or annual basis (depending on the plan you select) until cancelled. You authorise NutraPlanner, through Stripe, to charge your selected payment method at the start of each billing period at the then-current price for your plan.

You may cancel your subscription at any time from the Subscription tab in your profile, or by contacting us at hello@nutraplanner.com. Cancellation takes effect at the end of your current billing period — you retain access to paid features until that period ends, and you will not be charged for the next period.

We offer a 14-day money-back guarantee on your first paid billing period: if you cancel within 14 days of your first paid charge, contact us at hello@nutraplanner.com and we will refund that charge in full. After 14 days, all subscription fees are non-refundable except where required by applicable consumer protection law (e.g. Quebec's Consumer Protection Act, Ontario's Consumer Protection Act). Annual subscriptions cancelled after the 14-day window will not be pro-rated; you retain access until the end of the prepaid period.

We reserve the right to change pricing for new subscribers and, on at least 30 days' notice to existing subscribers, to change pricing for existing subscriptions effective at the next renewal. Existing subscribers on founding-member pricing will retain their rate for the duration specified at the time of purchase. If you do not accept a price change, you may cancel before it takes effect.

Billing records are retained for 7 years to comply with Canadian tax law, even after account deletion (see Privacy Policy section 7).

7. Availability and Warranties

The service is provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted, error-free, or available at all times. We make no warranties, express or implied, regarding the accuracy of nutritional data, recipe suitability, or fitness for a particular medical purpose.

8. Limitation of Liability

To the maximum extent permitted by law, NutraPlanner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the service. NutraPlanner is a planning tool — it does not replace professional medical or dietary advice.

9. Termination

You may delete your account at any time. We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the service ceases and we will delete your data in accordance with our Privacy Policy.

10. Intellectual Property

All intellectual property in the service (excluding user-created content), including software, design, logos, and documentation, is owned by NutraPlanner. You may not copy, modify, or distribute any part of the service without our written permission.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. For substantial changes that affect your rights or obligations, we will additionally notify account holders by email at least 30 days before the change takes effect. Continued use of the service after changes constitutes acceptance of the revised Terms; if you do not accept the changes, you may cancel your account.

12. Contact Us

If you have any questions about these Terms, please contact us at hello@nutraplanner.com.

13. Governing Law

These Terms and your use of NutraPlanner are governed by the laws of Canada and the province of Alberta. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta. Nothing in these Terms limits your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation.